Security & Protection

What TrustedID® Does to Protect Your Personal Information

Protecting your identity and personal information is a top priority for TrustedID. While we cannot disclose the full details of our security procedures, we can share the following general steps that we take to protect you.

  • All information you submit, such as your Social Security number, is safely transferred to a secure computer. Your personal information resides on our secure servers where only our software can access it.
  • Your confidential information is always stored in an encrypted format using Secure Sockets Layer (SSL) technology.
  • TrustedID employees with access to customer information undergo thorough background checks. Access to information is strictly limited.
  • We use a variety of techniques to provide multiple layers of protection against network or physical intrusion, and we are constantly monitoring our servers and physical location for unauthorized access.

TrustedID Anti-Phishing Policy

TrustedID never sends emails requesting personal details! Here are three ways to spot a phishing email and verify a legitimate email from TrustedID.

  • Never respond to emails that ask you to confirm/update/verify your account data at TrustedID by visiting a given link. All account update emails from TrustedID would contain language such as: "There is a billing issue that needs your attention. Please log into your account at TrustedID for more details". We would never provide a link to access your account, period!
  • To update your TrustedID account, you should always go directly to our site by typing the TrustedID URL ( into the browser address bar.
  • Always make sure the URL of the website you visit has the actual TrustedID URL ( in it. Bad spelling and grammar is also a dead giveaway, as we never send out emails that misspell "TrustedID." Be extremely careful when words in emails are "clickable" and you can't initially see the URL to which you are being taken.
  • Consider using a service that helps spot phishing sites. Popular services include: EarthLink's ScamBuster Toolbar, Google's SafeBrowsing plug-in for Firefox browsers and McAfee's Site Advisor.